Audi India concludes Ninth edition of the Audi National Twin Cup
• 162 teams comprising of 486 Audi dealer technicians and service advisors from 37 Audi Service Touchpoints competed in the India championship • Thrilling competition in the categories of technology and service • Audi Rajkot/ Audi Vadodara wins the Twin Category • Audi Mangalore tops the Technology category • Audi Coimbatore wins top honors in the Service category
Mumbai, December 16th 2019: Audi, the German luxury car manufacturer, held the ninth edition of its Audi Twin Cup with participation from 37 Audi Service Touchpoints across India. A total of 162 teams comprising of 486 Audi dealer technicians and service advisors competed for the coveted championship titles. The top 6 teams made it to the finals held at the Training Academy in Pune, where teams from Audi Rajkot/ Audi Vadodara bagged the top spot in the Twin category. Audi Mangalore bagged the top spot in the Technology category and Audi Coimbatore topped the Service category. The team from India will compete with around 65 teams from 34 countries at the World Finals that will be held in July 2020.
Mr. Balbir Singh Dhillon, Head of Audi India handed over the Audi Twin Cup trophy to the winners of Twin category. Mr. Alexis Joseph, Head of Aftersales, Audi India and Mr. Detlef Viete from Audi AG handed over the Audi Twin Cup trophy to the winners of the Technology and Service category respectively, in a glittering ceremony held at Marriott, Kochi.
“Customer is at the core of Audi and providing the best service experience is imperative for us. The Audi Twin Cup is therefore an excellent platform to test the team’s capabilities and benchmark them with Audi global standards. It recognizes our dealer partners who are delivering exceptional customer service through their excellent customer support structure. These awards celebrate the technical troubleshooters and the best-in-class service providers who show impeccable commitment in creating the Audi experience. We have invested extensively in training our staff and the programs implemented for strengthening the service levels have worked brilliantly with our teams who display outstanding technical know-how and consistent customer focus. This clearly reflects in the excellent performance of the teams representing Audi India at the recently concluded World Championship of the Audi Twin Cup 2019,” said Mr. Balbir Singh Dhillon, Head of Audi India.
The Audi Twin Cup tests customer orientation and technical knowledge of all participants. The technicians and service advisors compete in the areas of diagnostics and repair, as well as in personal customer support. In addition to specialist competence, close and efficient cooperation between service advisors and service technicians is the primary determining factor in achieving top performance in realistic work situations.
“This year too, the competition has been fierce amongst competing teams with excellent demonstration of technical knowledge and service coordination. The competing teams achieve first-class results through optimal cooperation between service technicians in the workshop and service advisors by interacting with the customer. They excelled and delivered on a framework moderated by AUDI AG, which speaks volumes about their capabilities. Audi India is committed to enhancing the ownership experience and ensuring that every touch point is managed in a way that is relevant and meaningful to our customers,” added Mr. Dhillon.
The Audi Twin Cup is held every year worldwide since 1996 and sees participation from all members of the Audi dealer network. The team from India will now compete with around 65 teams from 34 countries at the World Finals that will be held in July 2020.
* The specified fuel consumption and emission data have been determind according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. Starting on September 1st 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regards as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp.
We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such time as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering.
They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle.