Audi India announces extension on extended warranty and service packages
Customers facing challenges due to the lockdown will benefit from these plans
• New Extended Warranty Policy Issuance: 60 days extension for those customer whose standard warranty expires during the lock period • Extended Warranty Claims: 30 days/3000 Km extension for customers with an extended warranty that expires during the lockdown period • Service Plan Claims: 30 days/3000 Km extension for cars whose expiry date is between the lockdown period
Mumbai, April 01, 2020: Audi, the German luxury car manufacturer today, announced an extension on Extended Warranty and service plans for its customers in India. For all customers whose Extended Warranty or service packages were set to expire during the lockdown period (March 15 – April 15, 2020), can be rest assured that they have the opportunity to extend their plans and receive seamless services for their Audi cars. This initiatives is a part of Audi India’s key pillar of focus – Customer Centricity.
Mr. Balbir Singh Dhillon, Head of Audi India, said, “We are facing unprecedented times; during moments like these, the last thing that our customers should be worried about is the service of their cars. Customers are at the core of our business and everything we do, we do it for them. In line with this strategy - we are offering a new Extended Warranty and service packages for customers who can now continue to reap benefits of being part of the Audi family. Our teams are geared to extend all the necessary support in addition to making sure that their service and warranty packages are extended. We would like to urge all our customers to stay home and stay safe.”
In terms of policy issuance, customers were earlier allowed to buy a new standard extended warranty till the date of the expiry of their standard warranty. With this announcement, customers will have an additional two month window, if they are unable to buy a new extended warranty on the account of lockdown, before the expiry of standard warranty.
In terms of extended warranty claims, customers were allowed to claim in case of any failure till the expiry of their existing extended warranty. With this announcement, the extended warranty period has been extended by a month or 3000 KM (whichever comes early) from the last date of lockdown. In case of service plans, customers can get an extension of 30 days/3000kms for cars whose expiry date is between the lockdown periods.
“The specified values of fuel consumption and emission are determined according to the mandatory emission test measurement specified in Rule 115 of Central Motor Vehicle Rules 1989 (CMVR), under controlled conditions using reference fuel, at an agency authorized under Rule 126 of CMVR. Fuel consumption and emission values may vary due to factors such as driving habits, road and traffic condition, fuel quality, maintenance practices, loading pattern, ambient condition and engineering tolerances etc.
The values declared for the vehicles have been obtained from one of the variant tested as per Central Motor Vehicle Rule 115. Fuel consumption and emission value for other variants may differ. Audi India or its authorize dealers shall not be held liable for any difference in fuel consumption values, due to any of the aforesaid variables.
Due to constant product improvement / changes in regulatory framework, technical specification provided herewith are subject to change without prior notice, customers are requested to contact Audi Call Centre / Audi Authorised Dealer for further details.”